The AI chatbot ChatGPT has taken the internet by storm, and people are raving about its interactive nature and detailed responses. Although the chatbot is still in its infancy, ChatGPT has the potential to be a game-changer for the whole world.
Additionally, being an interactive chatbot, one can provide simple instructions to gather in-depth answers. For example, someone has already developed a fully-functional notepad mobile app based on the code provided by the chatbot!
Combined with the dialogue nature of ChatGPT, it becomes effortless for anyone to use it without specialized training. People are already claiming that ‘ChatGPT is the iPhone moment for AI’, and it seems they are not wrong. Over a million users have already tried out ChatGPT within a week of its public release.
So, how can ChatGPT be used in Human Resources? Would it prove to be a game-changer for managing employees? What are the advantages of using ChatGPT and related HR chatbot in Human resource and employee management? We will be answering these queries in this article.
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What is ChatGPT?
ChatGPT is an ‘Artificial Intelligence Chatbot’ developed by OpenAI, a research laboratory. ChatGPT can conduct research in the field of ‘AI’. It uses OpenAI’s GPT 3.5 model as the base code and improves on it using a ‘large language model’ optimized with supervised reinforcement-based training.
The GPT stands for ‘Generative Pre-trained Transformer’, and creates a query field providing detailed answers to user queries.
While the answers may not be factually correct every time, it provides in-depth explanations and can even remember what it said previously and correct itself if required.
ChatGPT also has a moderation API which can help filter the queries, helping the AI avoid racist, sexist, and other offensive questions.
In its current form, the AI does not have access to the internet, and the knowledge it has gained is solely based on the data on which it was trained. As a result, it has knowledge of events only until 2021.
Who made ChatGPT?
ChatGPT was created by OpenAI. OpenAI is a company of AI and research. OpenAI created ChatGPT and It was in market on November 30, 2022.
Besides, OpenAI created another popular AI art generator called DALL-E-2, speech recognition system called Whisper, and more.
How can we access the ChatGPT?
ChatGPT basic is totally free. For the premium version, you have to subscribe it. For accessing chatGPT, visit chat.openai.com and register through your own mail-id.
In case of chatGPT premium version, user have the option of taking subscription for $20/month. With the paid subscription you can use the advantages of extra perks, such as quick response times and general access, even if the system is congested.
How do you use ChatGPT?
Openning chatGPT and using it is very easy, what you have to do is just open the chat section and structure your query in question form and send it. You will get the answer in text format. By asking the questions, you can continue the conversation up to a certain limit.
But as chatGPT is in research stage, you may not be satisfied with the answer. Additionally, in basic version you can not get any answer for any informative queries since it is trained on data before 2021.
Relevance of the ChatGPT in the HR Department
Since ChatGPT is a generic AI chatbot, it has multiple usages. Due to its interactive nature, we can experience how ChatGPT can easily provide excellent employee support and use it for HR professionals.
As a result, the chatGPT can help handle most employee queries, freeing Human resource professionals from repeatedly answering the same questions.
ChatGPT can also function as an AI-based analysis tool, as it can make meaningful inferences from the employee database. It can identify the significant issues in a company and suggest practical solutions to enhance the engagement rate of the employees.
Deploying ChatGPT in HR processes for query resolution also helps lower the cost, time and effort required to keep employees engaged. The AI chatbot can answer employee queries intelligently and provide solutions in no time. It can even provide valuable inferences that help improve the company’s efficiency.
Due to its versatile nature, ChatGPT is used in various scenarios. Utilizing its potential, HRs can develop advanced custom employee engagement strategies tailored to the employees. Hence, ChatGPT can be used in several scenarios to aid the HR department in fulfilling its duties.
Capabilities of ChatGPT in HR
Employee recruitment, onboarding, performance analysis, smooth offboarding, etc are included as the primary responsibility of HR. Out of those, writing job descriptions is one of the most-discussed preliminary responsibilities where HR professionals can use the ChatGPT.
Besides, posting job descriptions HR can use ChatGPT in drafting emails, offer letters, laws, regulations, etc. Here are examples of tasks that can be performed by HR for recruitment and other administrative work.
- Crafting job descriptions
- Regenerating employee handbook materials
- Creating and drafting Policies
- Drafting e-mails and offer letters for candidates
- Checking Human resource laws and regulations
- Crafting employee surveys and analyses
- Analysing market research on compensation
- Streamlining administrative tasks, like events and holidays
- Developing personalized career development plans
- Preparing Candidate’s performance review
- Scanning and analysing resumes
- Preparing interview questions.
ChatGPT is used by human professionals in detail but there are limitations as well. that must be acknowledged and accounted for.
Limitation Of Using ChatGPT
- First, ChatGPTprovides the information available before 2021.
- Second, if in the case Human resource uses the chatGPT for acute information, these must be gone wrong.
- Third, source citations are not automatically provided.
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Advantages of ChatGPT for HR Department
Deploying ChatGPT in HR has several advantages, such as improved cost-effectiveness, employee engagement, easier management, enhanced insights and more. A dedicated chatbot provides the employees with a virtual HR they can access any time of the day from anywhere.
Hence, let us discuss the various advantages of implementing ChatGPT in-depth for the HR department.
1. ChatGPT can Simplify Query Resolution
Chatbots are ideal for query resolution, and ChatGPT is the perfect solution for handling such queries due to the ease with which it can simplify complex concepts. ChatGPT can be used as a conversation bot for providing quick answers to employee queries. It will streamline the query resolution process since the employee need not remember complex menu paths.
Additionally, ChatGPT requires absolutely zero training, enhancing its prospect as a query-handling tool. It can also be used to undertake anonymous employee surveys, which help the staff provide honest replies and gather valuable feedback.
2. ChatGPT improves Employer Branding in HR processes
The excellent support provided by ChatGPT helps improve the employee experience in the company. It ensures that the employees remain satisfied with their work and actively engage with their company. Having a chatbot also helps recruitment as the candidates have a new exciting experience with an AI-based chatbot.
The reasons mentioned above help engage the employees effectively, which in turn helps improve the quality of their work.
As a result, the quality of the products or services provided by the company improves considerably, resulting in an improved brand and employer brand.
3. ChatGPT streamlines the AI-based Analytics
ChatGPT can be used to analyse the employee database and arrive at meaningful conclusions. The AI chatbot can also provide actionable insights to understand your employees better. Since it works on AI, the chatbot can even provide predictive analysis and suggest actions to avoid unwanted scenarios.
AI-based analytics can also help understand minute details contributing to the organisation’s well-being. For example, it can help you realise the employees’ leave, attendance, and break patterns and let you know if anybody is slacking at work.
Such in-depth insights will help you streamline your processes by keeping your employees engaged and optimising their tasks.
4. Cost-effective Solutions for the HR processes
Chatbots are one-time investments that have multiple use cases for the HR department. Hence, it is incredibly cost-effective as it automates several tasks and improves employee engagement. Engaged employees result in efficient processes and enhanced output, further reducing the time and costs required to develop the products and services.
Combining the interactive nature of ChatGPT with a robust HRMS will also ensure quicker processing and faster resolutions.
Additionally, the OpenAI team will keep updating their chatbot, ensuring that it remains updated and ready for any queries with up-to-date information. As a result, deploying chatbots is a cost-effective solution.
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Conclusion
While we are still a few years away from the full-fledged application of ChatGPT for HR departments, the future seems bright for keeping employees engaged. Deploying a chatbot in a company enhances the HR department and the team’s overall efficiency.
It engages the employees effectively, ensuring loyal and dedicated staff who actively strive to guide the company towards success. Being one of the most advanced publicly accessible chatbots, OpenAI’s ChatGPT will be perfect for supporting the HR team in taking care of the employees.
